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Rent Arrears Officer

East Suffolk Council
Place of work:
Riverside, Lowestoft
Salary details:
Job term:
Full Time
37 hours per week
Closing Date
21 October 2021 01:00 PM
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  • £22,183 - £27,741 per annum
  • 37 hours per week
  • Permanent
  • Based in Lowestoft

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

Working within our busy Tenant Services team, you will manage and monitor the rent accounts of residents, and work closely with the wider team to ensure a coordinated approach is maintained in dealing with the management of rent arrears and debt recovery.

You will work closely with the Financial Inclusion Officer to ensure tenants receive advice and support on Universal Credit and other welfare benefits and budgeting support, as well as taking a proactive approach to ensure swift contact is made when arrears begin to appear.

You should have experience working in a housing environment, with a good understanding of Housing Law, Housing Benefit Regulations and Welfare Rights. Excellent communications skills are also essential to succeed in this role.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video.

Here are some of the main benefits:

  • Great opportunities for training and development
  • Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
  • Local government pension scheme
  • Free car parking (for when you are working in the office)
  • Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Due to the current situation with COVID-19, the majority of our teams are working from home and there are strict social distancing measures in place for the limited number of staff working from our offices. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

Please read the job description and person specification before applying for this job.

For an informal discussion regarding this post, please contact Elizabeth Allen, Housing Manager on (01502) 523120.

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