FAQ (Frequently Asked Questions)

About important changes happening to Suffolk Jobs Direct

What is happening to Suffolk Jobs Direct?

Behind the scenes, we are changing the system that hosts ours Suffolk Jobs Direct site.

This means that:

  • we will be bringing you a new look job search site after 3rd September 2021
  • the site will still be in the same location/ domain - www.suffolkjobsdirect.org
  • you will need to manage your current Suffolk Jobs Direct (SJD) account information
  • re-register on the new Suffolk Jobs Direct site once it is available.

We know that your Suffolk Jobs Direct account may be the only place you store your job seeker information, so it is important that you are aware of how this change will impact you.

How will the changes to Suffolk Jobs Direct affect me?

In changing over to the new system, you will:

  • not automatically be able to carry over your account information
  • you will need to personally save any applications you wish to keep
  • need to save your employment history and education history
  • need to re-register on the new Suffolk Jobs Direct site
  • need to set up new email alerts on the new Suffolk Jobs Direct site.

With this in mind, we recommend that you store your account history on your computer in the form of a CV (Curriculum Vitae) or print it off, in preparation for the switch over to the new Suffolk Jobs Direct.

Information about the current Suffolk Jobs Direct site

How do I save my Suffolk Jobs Direct account information?

To save your account history, you need to:

  • log in to your Suffolk Jobs Direct account
  • click on ‘My Dashboard’ at the top left of the page
  • then select a particular history section, under ‘My account options’
  • once in each history section, you will need to copy that information.

To save a previously submitted application, you will need to:

  • log in to your Suffolk Jobs Direct account
  • click on ‘My Dashboard’ at the top left of the page
  • on that page find ‘Completed applications’
  • click on 'view completed application form' for the job application you wish to save
  • then either save the page as a PDF or as an alternative file.

What will happen to my Suffolk Jobs Direct account history on the old look site and system?

Once we have changed the system over, your Suffolk Jobs Direct account information will be deleted in line with our data retention policy and procedures.

Registration Questions

Do I need to register to use Suffolk Jobs Direct?

You do not need an account to browse the job site, but we recommend you create an account to set up job alert emails and receive Suffolk jobs direct to you via email.

Why does the system not accept my password?

Some internet browsers allow you to save your password when you register on a website. This might be set up so that your old/inactive password is being prefilled; try deleting this and entering your new password.

Why does the system state my email and password do not match?

Please check that you have not misspelled your email address or password and that you are using the correct email address you registered with.

The password is also case sensitive, which means that if you entered it with a capital letter during the registration process, you will need to use the capital letter there too.

Why does the system state I’m already registered?

You may have already registered on one of our network of websites, including

  • East Suffolk Council job site
  • Babergh and Mid Suffolk District Council job site
  • South Norfolk and Broadland District Council job site.

If this is the case, then please use the password for that website. If you cannot remember the password for that site, then please use the ‘Forgotten password?’ link. This will present you with instructions to change your password.

Can I reactivate my Suffolk Jobs Direct account once it has been deleted?

After a period of disuse, a Suffolk Jobs Direct account is deleted after three warning/ reminder emails are sent, that indicates that you need to extend your account or it would be removed in line with data retention policy.

Who do I contact if I have a question?

If your question is about the job, then we recommend contacting the recruiting manager indicated within the advert.

if you are experiencing technical issues, then please click here to email us via recruitment@suffolk.gov.uk

Account Questions

Why is the system not accepting my password?

Some Internet browsers allow you to save your password when you register on a website. This might be set up so that your old/inactive password is being prefilled; try deleting this and entering your new password.

How do I delete my account?

You can delete your account at any time, by logging in to your Suffolk Jobs Direct account and clicking on ‘My Dashboard’ in the top left hand corner of the screen. In there and under ‘My account options’ you need to click ‘Delete my account’ option and then confirm your password for your account to be deleted.

Application Questions

How do I apply for jobs

This will depend on the employer and the application process is usually indicated in the advert.

You can apply online, with employers that have a career site on the Suffolk Jobs Direct network.

How can I contact the employer about my application?

Information about the employer can be found by performing a search online through an internet browser. If you want to get feedback on your application, you need to contact the employer directly.

Can I edit my application?

Once your application has been submitted, there generally isn’t a way of editing your application, unless you either delete the application and re-submit it or contact the recruiting manager and submit an additional document before the closing date and time.

Why have I not received a response to my application?

When you apply for a job using the online application form, the information is available for the employer to review and assess using their recruitment process.

Suffolk Jobs Direct is not involved in the selection process for any vacancy listed on the website, this is the sole responsibility of the individual employer, so you will need to contact that employer directly.

I would like to find out more information on a particular job that I would like to apply for but I don’t know whom to contact?

For further information on vacancies, you need to contact the main contact indicated within the advert or the employer advertising the job. Information about the employer can be found performing a search online.

How do I report a job advert?

If you feel that a job advert has not lived up to the high standards you expect from the site, then please do click here to email us via advertising@suffolk.gov.uk

Email Questions

How do I stop receiving emails alerts from Suffolk Jobs Direct?

To unsubscribe from email alerts, please log into your account, click on ‘My Dashboard’ and either untick a particular email alert. You can also delete the entire saved search, by clicking on the red x if you no longer wish to have that search criteria.