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Administration and Technical Support - Customer Services

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Babergh and Mid Suffolk District Councils
Place of work:
Contact Centre, Stowmarket
Salary details:
£19,554 - £22,462 pa pro rata
Job term:
Full Time
37 per week
Fixed Term
Closing date:
27 August 2019 01:00 PM
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Part time or job share opportunities considered.

Mainly based at our Customer Access Point in Stowmarket (Monday - Friday 8.30am - 5pm), although you may be required to work at other locations across our districts on a rotational basis.

We are looking for committed, flexible and proactive team players with a positive outlook to join our team providing frontline customer service to our residents.

Our team members provide excellent customer service via various communication methods, with the majority being a high volume of telephone enquiries. Officers are customer focused, organised and able to work accurately whilst applying processes. They ensure our customers’ details are dealt with in a confidential and secure way.

You will have these qualities, together with the ability to understand situations and develop solutions to problems using your own initiative.

Employees enjoy an ongoing commitment to learning, development and creativity.

We are a team who believe in putting the customer at the heart of everything we do and are always striving to improve the service we are providing.

Babergh and Mid Suffolk District Councils are committed to agile and flexible working practices (subject to business need). We believe that work is something we do and not somewhere we go; we want our staff to feel enabled and empowered to fully embrace these opportunities. We can offer great opportunities for training and development and we will give you all the support you need. We offer flexible working options, a generous leave entitlement, access to the Suffolk Green Travel Plan, discount scheme and a pension scheme.

Please note: previous applicants need not apply.

For an informal discussion please contact Samantha Lake on (01449) 745177.

Interview date: 4 and 6 September 2019.

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