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Customer Contact Assistant (3 posts)

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Suffolk Coastal and Waveney District Councils
Place of work:
Marina Centre, Lowestoft
Salary details:
£17,681 - £18,672 pa
Job term:
Full or Part Time
Closing date:
16 December 2018
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Post 1 and 2: 22.2 hpw.

Post 3: 37 hpw.

Suffolk Coastal and Waveney District Councils are committed to improving the quality of life for everyone living in, working in and visiting east Suffolk. From 1 April 2019, our two authorities will combine to create ‘East Suffolk Council’, which will be the largest district council in the country. Our councils are an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to those who need them most.

We are looking for three enthusiastic Customer Contact Assistants to join our Customer Services team based at our Marina Customer Contact Centre in Lowestoft. You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first class customer experience and maximising value for money.

You will provide exceptional, consistent and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values (see attached) will play a key part in the role in working to these values.

Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent, with the ability work well both as part of a team and using your own initiative.

A minimum of four GCSEs at Grade C or above (including English and mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous.

In return, we can offer great opportunities for training and development and we will give you all the support we can to build a great career with our organisation. There is also a superb benefits package including flexible working options and purpose built brand new office accommodation, as well as a generous leave entitlement, discount scheme, pension scheme and free car parking.

Please read the job description and person specification before applying for this job.

For an informal discussion regarding this post, please contact Daniel Chapman on (01502) 523645 or David Hunter on (01502) 523613.

Interview date: w/c 7 January 2019.