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Customer Contact Assistant - Garden Waste (4 posts)

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Suffolk Coastal and Waveney District Councils
Place of work:
Marina Centre, Lowestoft
Salary details:
£17,681 - £18,672 pa
Job term:
Full Time
37 per week
Fixed Term
Closing date:
21 November 2018
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Fixed term until 31 May 2019.

Required from December 2018.

On 1 April 2019, we will become East Suffolk Council – a new ‘super district’ authority, replacing Suffolk Coastal and Waveney. It will be the largest district council in the country, providing high quality services to a quarter of a million people across east Suffolk. Our councils are an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to those who need them most.

We are looking for four enthusiastic team players to join our busy Customer Services Team, to deal mainly with Garden Waste renewals for 2018/19. The start date for these positions will be during December 2018.

Based at our Marina Customer Services Centre in Lowestoft, you will join a highly skilled and committed team of professionals delivering the Council’s Customer Services, offering a first class customer experience and maximising value for money.

Commitment to the teams Cultural Values (see attached) will play a key part in the role in working to these values. You will provide exceptional, consistent and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact.

Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be a team player and IT competent.

A minimum of four GCSEs at Grade C or above (including English and mathematics) or equivalent is required for this post and an NVQ Level 2 Customer Services qualification is desirable.

In return, we can offer training, development and support throughout the fixed term period. There is also a superb benefits package including flexible working options, discount scheme, pension scheme and free car parking, as well as a generous leave entitlement.

For an informal discussion regarding this post, please contact David Hunter (01502 523613) or Daniel Chapman (01502 523645).

Please read the job description and person specification found in the related information section before applying for this job.

Interview date: w/c 3 December 2018.