11Days left

Apprentice Business Support Officer

Suffolk County Council
Place of work:
Bury St Edmunds
Salary details:
Job term:
Full Time or Part Time
Fixed Term
Closing date:
04 July 2021 11:30 PM
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  • £17,842 pro rata for part time
  • 37 hours per week
  • Apprenticeship (18 months fixed term)

Apprenticeships have changed, there is now no upper age limit on being an apprentice and we welcome applications from anyone who is interested in starting or further developing their career in this area.

Supporting Statement

As part of your application, you must attach a Supporting Statement which outlines to us how your skills and experience make you a good candidate for the vacancy. 

Please ensure you use our Supporting Statement template and your statement is no more than 2 sides of A4 in Arial font size 11. Without this, your application will not be progressed. For more information, check out the How to Apply section of our Career Site.

When writing your statement please address the following questions:

  • Tell us what skills you have learned whilst at school/college, volunteering and/or working that you think will be useful to you in this role and why?
  • Tell us about something you are proud of and why?
  • Tell us about a time you've been really determined to do something, what did you do? What happened as a result?
  • Why are you interested in working in working for our organisation?
  • What are you hoping to gain from this apprenticeship?
  • Using our weAspire values (see below); tell us about a time or situation when you have demonstrated one of these values?

Job Details

An exciting opportunity has arisen to join the Suffolk County Council (SCC) Children and Young People's Services as an Apprentice Business Support Officer, working from West Suffolk House, Bury St Edmunds. 

Are you looking for a new learning opportunity? 
Are you passionate about making a positive difference to the lives of children and young people in Suffolk? 

Your role

You will support and undertake a range of administrative duties for frontline Social Care and Early Help teams.

Your main duties will include working in a confidential environment - answering the telephone, dealing with external and internal customers, producing a range of different documents using a variety of software packages, scanning and electronic filing, processing incoming and outgoing mail, using bespoke software to maintain records, organising meetings, booking rooms, using office equipment and responding to the needs of a very busy and diverse workforce.

The position will support the completion of Business Administration Level 3 through an apprenticeship provider and be mentored by team colleagues in the office.  Time will be allowed within the working week to complete your 'off the job' learning.

Your key skills and responsibilities will include:

  • Good and clear communication - You will be required to demonstrate good, clear verbal and written communication.  You will need to be confident with dealing with a variety of people at different levels.
  • The ability to work as part of a team -  You will show the ability to build positive relationships with team members, whilst being professional and polite.  You will be respectful and considerate of other team members and their views.
  • A good understanding of IT and Microsoft packages - You will have a sound working knowledge of Microsoft packages, such as Word, Outlook and Excel.  You will also be required to use Microsoft Teams, therefore knowledge of this or similar is desirable. 

The team 

Our team are responsible for providing an efficient administration and support service to front line staff.

We are a busy team who work closely together to meet the demands and changing needs of the service.  We pride ourselves in being approachable, helpful and resourceful.

Travelling requirements for your role 

Infrequent Travel -  This organisation positively encourages the use of technology to communicate and engage, but on occasions, there may be a requirement for you to travel using reasonable and suitable means available to you and agreed by the authority.    

For an informal discussion about this role, please contact Thea Peck or Gemma Brockwell on 01284 758777.

To apply and for more information, please follow this link and take note of the application instructions.

Due to the current situation with Covid-19, we have strict limitations on staff working in our offices and most of us are being asked to work from home.  If you wish to discuss how that might impact your working arrangements, please contact the recruiting manager listed at the bottom of this advert. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. 

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