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ICT Service Desk Team Leader

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Reference:
ESC00379
Organisation:
East Suffolk Council
Place of work:
Riverside, Lowestoft
Salary details:
£24,313 - £26,999 pa
Job term:
Full Time
Hours:
37 per week
Appointment:
Permanent
Closing date:
28 February 2020 01:00 PM
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East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We are currently seeking an enthusiastic ICT Service Desk Team Leader to join our busy IT team based in Lowestoft. You will be responsible for leading a committed and highly skilled team of staff who provide first line technical support for all ICT desktop technology, being the central point of contact for all users.

Duties will include managing the provision of the ICT Service Desk and being responsible for incident management, service requests, routine system adminstration and to provide and develop first line technical support services and procedures for all ICT desktop technology.

We are looking for someone with experience of managing and supervising staff, who has the knowledge of ICT Service Desk operation and delivery of first and second line operational ICT support services. You must have effective communication skills and the ability to problem solve. It is essential that you have had experience of providing technical support of mainstream ICT solutions and managing customers and third-party suppliers.

In return, we can offer great opportunities for training and development. We want you to stay with us for the long-term, so we will give you all the support we can to build a great career with our organisation. There is also a superb benefits package including flexible working options and purpose-built, brand-new office accommodation, as well as a generous leave entitlement, discount scheme, pension scheme and free car parking.

Please read the job description and person specification before applying.

For an informal discussion regarding this post, please contact Mark Cole on (01502) 523329 or email: mark.cole@eastsuffolk.gov.uk



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