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Business Regulatory Support Hub Coordinator

South Norfolk and Broadland Councils
Place of work:
Horizon Building, Norwich, Norwich; Thorpe Lodge, Norwich
Salary details:
Job term:
Full Time
37 Hours per week
Fixed Term
Closing date:
26 March 2023 11:30 PM
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Salary Range and Hours: Grade D - £27,577 – 37 hours per week

Contract Type: Fixed Term 12 months until March 2024 

Location: Thorpe Lodge, 1 Yarmouth Road, Norwich, NR7 0DU / Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF 

Additional Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA


Role Snapshot… this is an exciting opportunity to continue and develop our innovative pilot service and deliver first-line support to business enquiries for information and advice in the Councils’ new Business Regulatory Support Hub service. 

Using your experience and initiative and using your excellent communication skills, you will deliver a first-class advice service to our existing local businesses and prospective new business start-ups to deliver the maximum support, in terms of advice and support requirements, to help them succeed and prosper.

You will work to identify and promote value-added services to businesses, at the right time when start-ups or existing enterprises could gain the most benefit from our bespoke support.

Working closely with specialist officers in the Regulatory Service and Economic Development Team, you’ll design and enhance the provision of information and advice packages, signposting to business compliance support and grants, and improve our self-help support materials, including content on the Councils’ joint website. 

What you could be part of…

By developing our new Business Regulatory Support Hub service, we aim to encourage positive growth in businesses and access to our specialist and bespoke support and advice.

Our Regulatory services have vital roles and a strong ethic to protect the public, help businesses to prosper and grow, and to ensure a fair and level business playing field.

Our Economic Development services promote our areas as a place that businesses want to invest in and grow, by attracting investment and supporting a dynamic economy.  By bringing our respective business regulatory information and advice services together with the development of a collaborative new Business Regulatory Support Hub, you will be at the heart of finding out what works to help individual businesses and make Broadland and South Norfolk the best place in which to do business and to work.

This is a great opportunity to play a key role in the One Team delivery of our business-focused services, across a wide range of business sectors.  You will be working closely with great teams of committed and passionate fellow professionals.

As the Hub Coordinator, you will be empowered to both make day-to-day decisions and manage your own work with support on-hand from managers and colleagues.

You will be based at Carrowbreck House, to support the day to day running of the Carrowbreck House training facility, including locking/unlocking of the building, as well as ensuring the hospitality for room hire and training courses is efficient and organised.  

If this challenge appeals to you and you’re keen to help us make a difference, then read on...

What you’ll be doing…

  • Leading on the design and delivery of an enhanced and integrated package of advice and support to businesses.
  • Working collaboratively with front-line operational teams and being that interface to businesses for the promotion of services that our teams are able to provide.
  • Dealing with enquiries from existing businesses, new start-ups and prospective enterprises, with the provision of advice and signposting to funding, grants, skills and training, regulatory compliance and application support.
  • Participating in business engagement events and regulatory campaigns.
  • Developing contacts outside of Regulatory Services and Economic Development to deliver maximum support to help businesses succeed and prosper.
  • Maximising the use of the Councils’ communication channels to provide current and relevant information to businesses.
  • Gathering business intelligence to inform the design and delivery of support activities and assist with the evaluation of the effectiveness of the pilot project.
  • Identifying and promoting commercialisation services to businesses, at the right time when start-ups or existing enterprises could gain the most benefit from our bespoke support.

    You must have…

    Essential Criteria 

    Essential Skills

    Experience of successfully delivering and evaluating the effectiveness of projects.


    Project management experience.

    Hold a relevant qualification or have relevant experience in a role related to supporting development of business and/or providing a wide range of advice to enhance new or established businesses.


    Understanding of current services provided to businesses in the area, both by the Councils and other agencies/organisations.

    Working knowledge and understanding of current services provided to businesses in the area by the Councils and other agencies/organisations.


    Demonstrable experience of problem solving.

    Experience of developing projects and working collaboratively across services and with external agencies.


    Well-honed skills in providing support and advice to businesses.


    Ability to work collaboratively with other departments across the Councils.


    Excellent people skills and be an effective verbal and written communicator.


    Have the ability and be confident to work in sometimes challenging environments.



     What’s in it for you…


    Why Work For Us?

    Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


    What Flexible and Agile Working Arrangements do we Offer?

    The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.


    What Roles Do the Councils Offer?

    The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.


    What Benefits do our Employees Receive?

    View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.


    What Employer Accreditations do we Hold?

    The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.


    What Wellbeing Support do our Staff Have Access to?

    The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.


    Where are we advertising?

    We are advertising internally and externally. 

    If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant Recruiting Manager; a template for an expression of interest can be found on Connect.

    Key Information:

    For advice on how to apply, please visit our website https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34


    If you any questions about the role, then please don’t hesitate to contact the Recruiting Manager or the HR Team, who will be happy to answer any questions on the role or the Councils.


    Recruiting Manager: Jo Ryder

    Email: jo.ryder@southnorfolkandbroadland.gov.uk

    Phone Number: 01508 533696


    HR Team

    Email: hrteam@southnorfolkandbroadland.gov.uk

    Phone Number: 01508 533995


    Closing date: 26 March 2022 at 11:30PM

     The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

    Interview date: To be confirmed

    Next steps…

    We will contact you via email, after the Recruiting Manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.


    For guidance on future applications please see our website: https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34


    For information on future vacancies please sign up to our job alerts by clicking ‘get email alerts’ on our jobs page: https://www.norfolkjobsdirect.org/southnorfolk/SearchResults.aspx

    If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.

    For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.

    For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website


    Please note we only accept applications submitted through our job’s portal, via Norfolk Jobs Direct: https://www.norfolkjobsdirect.org/southnorfolk/index.aspx

    We are not accountable for any applications or details published through other job sites.

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