14Days left

Customer Service Advisor - Casual (Long Stratton)

Reference:
REC/22/00002
Organisation:
South Norfolk and Broadland Councils
Place of work:
Long Stratton Leisure Centre, Norwich
Salary details:
£9.29875 per hour
Job term:
No Guaranteed Hours
Hours:
Zero Hours
Appointment:
Casual
Closing date:
02 February 2022 01:00 PM
Available to
until
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Do you have as much enthusiasm as our customers?

Other key information: Will require shift working and the desire to learn and develop

Role snapshot…

Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public working?  Want to work in a modern setting with latest equipment? Then read on...

 

What you could be part of…

Working at the Council would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing… 

  • Providing an excellent and professional customer service to all those that visit our centre
  • Providing first contact resolution for all transactional membership and usage enquiries
  • Assisting with touring prospective members and selling memberships
  • Preparing and serving food and drink in our café area
  • Assisting in the delivery of events and hospitality across the centre

 

You must have… 

NVQ level 2 in customer care or equivalent experience in a customer facing environment. You should also have excellent customer service skills, the ability to communicate clearly and professionally with our customers as well as good attention to detail and good IT skills.

What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time employees)
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme – with more to come!
  • Payroll giving scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
  • Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.

  

You may still have questions and can contact Lewis Jackson on 01508 533853 to answer these for you.

Please apply online for this role , ensuring that you complete your statement of supporting evidence. This should include how you meet the criteria set out in the role profile, the reasons for applying and the contribution you would expect to make if appointed.



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